CLAUSE I, IDENTITY

These terms and conditions apply to the purchase and sale of products (“Products”) through the brand producto’s website www.producto.site (the “Website”), MYSTIC HOUSE PROJECT, S.L. By placing an order for such Products, you agree to be bound by, and accept these terms and conditions. These terms and conditions are subject to change by producto.

producto was established in 2020 by Cristina Moro and Cristina Sangenis.

CLAUSE II, SUSTAINABILITY

Compromised with our environment, we are committed to designing our products with environmentally friendly materials and processes. All components of our design – the products, packaging – are made out of 100% recycled and recyclable materials.

Our designs are manufactured and developed in Spain, ensuring the quality of all the materials while choosing to work with sustainable and green providers.

CLAUSE III, CUSTOMER CARE

Customer Care is available Monday to Friday from 9 am to 5 pm CET at customer@producto.site

CLAUSE IV, ORDERS

Acceptance and Cancellation:
Only Products with the tag “add to chart” are available to pre-order or to buy while in stock/atemporal. In case of any doubt about the availability kindly send us an email to Customer Care (customer@producto.site). For in stock available/atemporal items, we do not accept modifications of the order after the order has been placed and the confirmation email has been sent. For pre-order items, you may cancel your order within 24h of placing it. If you wish to modify the personal order information, contact us at customer@producto.site. You have 24h to email us to notify the desired changes. After 24h, orders cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as possible. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your order has been charged and previously cancelled, we will issue a refund to your original form of payment in the initial amount of the charge and notify you that your order was cancelled. We reserve the right to change the Products availability.

Return Policy:
Once you have received your package, you have 14 days to return or exchange your items. All returned merchandise must be unused, in perfect conditions, and with its original packaging. Any damage may cause a charge up to 100%, depending on the nature of the damage. The returned item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.

Refund Policy:
All refunds are processed into the original payment method. Refund process might take 14 business days upon package arrival to our return department and reflect on the bank statement. Shipping and handling fee are not refundable. You must notify at customer@producto.site within immediate arrival if the package is found with visible damages or missing merchandise for a full refund.

Exchange Policy:
For exchanges, please go through the return process and then lay a new order online. For claims and faulty Product, please contact Customer Care at customer@producto.site, and they will assist you.

CLAUSE V, SHIPPING FEES, TAXES, AND INTERNATIONAL DUTIES:

Delivery time and cost:
All orders are processed within 1 business day. We do not dispatch orders over the weekend. Orders received on a Saturday, Sunday, or holiday will be processed the following business day. We do not accept responsibility for carrier delays or delays caused by holidays or natural disasters.
Delivery costs are calculated at checkout—orders over 80€ offer free shipping. The cost of returning the item to us is the customer’s responsibility unless the item is faulty.

Taxes and international duties:
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer, and these costs cannot be reclaimed from producto.

Insurance:
From the moment of dispatch, the package is fully insured by the selected Logistics company against damage, theft and loss. Once the package has been signed for/accepted by the customer, or gift recipient, the responsibility shifts to the customer and the insurance is void. We urge customers not to accept packages that are damaged, broken or seem to have been tampered with. In such cases, make sure to record the visual damage and contact our Customer Care team at customer@producto.site for support. We do not offer returns based on these accusations once the package has been signed for or accepted.

CLAUSE VI, PAYMENT AND PRICES

Payment:
You can choose your payment details in the process of purchasing our Products. We deliver goods after receiving your payment correctly.

Currencies:
Payments, as well as refunds, are all invoiced in EURO (EUR). Credit cards will be debited in EURO, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction.

Fast shopping:
producto also provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. These details will be saved and encrypted and will not be shared with any third party.
First-time customers paying with credit cards might need to be verified by their banks before funds are sent. The order will be reserved, but this might delay shipping time.

Prices:
All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. All relevant shipping fees, import taxes, and duties will be charged at such time as the Product is ready for shipment. The costs of shipping and any import taxes and duties paid are non-refundable. International orders will be shipped DDU (Delivery Duty Unpaid) and could potentially incur duties, fees and import taxes upon delivery.

CLAUSE VII, CONTACT AND REGISTRATION INFORMATION

Contact and registration information:
To create an account at producto website, you must follow the provided steps in www.producto.site. In this registration process, you must provide your personal and valid information with your full name, email and other information requested. Once you are accepted (after you receive a producto email confirmation), you can access and modify your account via www.producto.site. You are responsible for the confidentiality and security of your own password. If anything is incorrect with your personal details, please contact us at customer@producto.site.
All of the information that you provide to producto is strictly private and confidential. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
producto complies with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

CLAUSE VIII, COPYRIGHT

Intellectual property rights:
All images, texts, and designs presented on www.producto.site are copyrighted and trademarked by producto. We reserve the right to take legal action if any use of these materials is used without explicit and prior consent from producto.

Copyright:
Contents and compilations published on these websites by the providers are subject to European copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law requires written permission of the author or originator. Downloads and copies of these websites are permitted for private and non-commercial use only. The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us at contact@producto.site. Such contents will be removed immediately.